FAQ

Frequently Asked Questions

Where do you ship?
We currently ship within the contiguous United States.

How long does order processing take?
Orders are usually processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does delivery take?
Estimated delivery time is usually 3–7 business days after shipment, depending on the customer’s location, carrier performance, and operational conditions.

Do you provide tracking?
Yes. Once an order ships, tracking information will be sent to the customer by email.

What is your return policy?
Eligible items may be returned within 30 days after delivery. To start a return, please contact us at info@simdora.com with your order number and reason for return.

What if my item arrives damaged, defective, or incorrect?
Please contact us at info@simdora.com with your order number and clear photos. Our support team will review the issue and provide an appropriate resolution.

Are your products intended for children?
Some of our products are designed for baby and family use. Products should always be used as intended and under appropriate adult supervision.

How can I contact customer support?
Email: info@simdora.com
Phone: +1 (305) 367-8090
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Contact / Business Verification Bloğu
Business Verification Information

Legal Business Name: SIMDORA LLC
Business Address: 7901 4TH ST N STE 12159, ST PETERSBURG, FL 33702, UNITED STATES
U.S. Tax ID (EIN): 39-5127538
Customer Support Email: info@simdora.com
Customer Support Phone: +1 (305) 367-8090
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET

For marketplace, supplier, compliance, or business verification inquiries, please contact us at info@simdora.com. We aim to respond within 24–48 business hours.